Refund policy
We want you to love your yarn! If you receive a damaged item, the wrong product, or are otherwise unhappy with your purchase, please contact us as soon as possible so we can help.
Return Eligibility
Returns are accepted within 10 days of delivery.
To be eligible for a return, items must:
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Be unused and in their original condition.
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Be in their original packaging.
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Not have been wound into a ball, knitted, crocheted, or otherwise used.
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Be accompanied by proof of purchase.
- Must be initiated through your customer account
Please note that sale items and special pre-order items are final sale and cannot be returned or refunded.
Return Shipping
Unless the return is the result of our error (such as receiving the wrong item or a damaged product), customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service, as The Cozy Knitter is not responsible for items that are lost or damaged while being returned.
Refunds
Once your return has been received and inspected, you will be notified by email regarding the status of your refund.
If approved, your refund will be issued to your original method of payment.
Refunds are issued for the purchase price of the returned merchandise only. Original shipping charges are not refundable.
U.S. Returns
Returns from the United States incur mandatory border processing fees.
Approved refunds for U.S. returns will be reduced by a $10 CAD restocking fee to help offset these costs.
Refused Shipments
If an order is refused and returned to us, the original shipping charges are non-refundable.
Any costs incurred to have the package returned to us—including return shipping, customs charges, brokerage fees, or border processing fees—will be deducted from your refund.
For returned U.S. shipments, the $10 CAD restocking fee also applies.
Exchanges
We do not currently offer exchanges.
If you would like a different colourway or product, please return your eligible item in accordance with this policy and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Clear photographs of the item and its packaging
We will work with you to make things right as quickly as possible.
Return Address
Please send approved returns to:
The Cozy Knitter Inc.
219–91 King St E
Bowmanville, ON L1C 5E2
Canada