Shipping policy
Please take a moment to review our shipping policy before placing your order. We reserve the right to update or modify this policy at any time.
Shipping
The Cozy Knitter ships to Canada, the United States, the European Union, the United Kingdom, Australia, and New Zealand.
We use Chit Chats Express as our primary shipping partner. Chit Chats works with a network of carriers to deliver packages throughout Canada, the United States, and internationally. Depending on your destination, your order may be delivered by carriers including Canada Post, USPS, PostNL, Purolator, UPS, or other local postal services.
Orders containing in-stock yarn typically ship within 7–10 business days (often sooner). We do not ship on weekends or statutory holidays.
Shipping charges are calculated at checkout, and you will receive a tracking number by email once your order has shipped.
For Advent skeins and other pre-order items, shipping rates may change between the time your order is placed and when it ships. If shipping costs increase significantly, we will contact you before fulfilling your order to arrange payment of the difference.
Please ensure your shipping address and phone number are accurate. Your local carrier may contact you if additional delivery information or customs payment is required.
Canada
Canadian orders are shipped using Canada Post, Purolator, UPS Standard, or another appropriate carrier.
All tracked shipments include insurance of up to $100 CAD, unless otherwise noted.
United States
Orders to the United States are shipped through Chit Chats Express, with final delivery by USPS.
The Cozy Knitter yarns qualify for duty-free entry under the CUSMA/USMCA trade agreement. A small customs brokerage fee charged by Chit Chats is already included in the shipping cost shown at checkout.
While our products currently qualify for duty-free entry, customs regulations and border fees may change without notice. Any additional charges assessed by U.S. Customs or other government authorities remain the responsibility of the recipient.
European Union (EU)
Orders shipped to EU member countries with a value under €150 are sent using a Delivered Duty Paid (DDP) service.
VAT and the €3 flat-rate customs duty are collected and remitted during checkout, so no additional VAT or duty should be due upon delivery.
Orders over €150 are shipped Delivered Duty Unpaid (DDU). Import duties, VAT, customs fees, and any other charges assessed by the destination country are the responsibility of the recipient.
United Kingdom
The Cozy Knitter is unable to collect and remit UK import duties and taxes.
For this reason, there is a minimum order value of £135 for all UK shipments.
All UK orders are shipped Delivered Duty Unpaid (DDU). Import duties, VAT, and any other applicable fees assessed upon entry into the UK are the responsibility of the recipient.
Australia & New Zealand
Orders are shipped using tracked international services.
Import duties, taxes, customs fees, and any other charges assessed by the destination country are the responsibility of the recipient.
International Shipping
Unless otherwise noted above, all international shipments are sent Delivered Duty Unpaid (DDU).
Packages shipped outside Canada may be subject to customs inspections, import duties, taxes, brokerage fees, or other import charges. These fees are determined by the destination country and are the sole responsibility of the recipient.
Shipping charges shown at checkout do not include any import fees unless specifically stated.
Lost Packages
The Cozy Knitter is not responsible for packages that are lost, stolen, or delayed after they have been accepted by the shipping carrier.
We are happy to assist with tracking information or initiating carrier inquiries when possible; however, claims for lost packages must ultimately be resolved through the shipping carrier.
Orders shipped without tracking travel at the customer's risk and cannot be replaced or refunded if lost.
Refused Packages
If a package is refused and returned to us, shipping charges are non-refundable.
Refunds will be issued for the returned merchandise only, less any return shipping charges, customs fees, brokerage charges, or other costs incurred to have the package returned.
Returns from the United States incur mandatory border processing fees. Refunds for returned U.S. orders will be reduced by a $10 CAD restocking fee, in addition to any applicable shipping charges.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
The Cozy Knitter is not responsible for orders shipped to an incorrect address supplied by the customer, and refunds cannot be issued for packages lost as a result of incorrect shipping information.
Returns
We want you to love your yarn. If you receive a damaged item, the wrong product, or are otherwise unhappy with your purchase, please contact us as soon as possible.
Returns are accepted within 10 days of delivery, provided items are:
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unused
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in their original packaging
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in resalable condition
Sale items and special pre-orders are non-refundable.
Unless the return is due to our error, return shipping costs are the responsibility of the customer. We are not responsible for items lost or damaged during return shipping.
Please send returns to:
The Cozy Knitter Inc.
219–91 King St E
Bowmanville, ON L1C 5E2
Canada
Returns from the United States are subject to a $10 CAD restocking fee to offset mandatory border processing costs.
Exchanges
We do not currently offer exchanges. Eligible items may be returned within 10 days of delivery in accordance with the Return Policy above.