COVID-19: Carriers are reporting both processing and delivery delays due to heavy volumes impacting their networks and delays caused by COVID-19 safety measures.

When ordering from The Cozy Knitter your items are in-stock unless otherwise noted in the listing. Your items will ship within 2 weeks. I do my best to ship packages sooner. I use Chit Chats Express as my main shipping provider as I am able to provide you (customer) with more affordable rates using this service. However, they are not local so I only do 1-2 mail drops per week.

All orders are shipped by Chit Chats Express. Most Canadian packages will arrive via Canada Post, US bound packages via USPS and International shipments are tendered to Asendia and be tendered to your local postal service.

You will receive a tracking number (some international destinations do not have a trackable option available) once your order has been packed. You should be able to track your package via Chit Chats Express tracking the following business day and usually through Canada Post/USPS 1-2 days after. Please add another 2-3 days to this timeline for International orders to be available through Asendia tracking.


Canadian Orders:

Canadian packages are shipped via Chit Chats Express and they use mainly Canada Post Expedited shipping for delivery. 

Domestic orders are usually delivered within 1-5 business days of shipping but please refer to Canada Post for the most up to date shipping estimates.

International Orders:

Packages are shipped via Chit Chats Express and tendered to Asendia for further processing. Packages will then be transferred to the local postal service for delivery. Please not duty and import taxes may be assessed and are the responsibility of the customer

International orders typically arrive within 1-6 weeks, if you would like a better estimate for your location please contact me directly.

US Orders:

All US orders are shipped USPS via Chit Chats Express with tracking. 

US orders are usually delivered 3-7 business days after they are shipped, please refer to USPS for the most current shipping estimates.