Refund policy
LOST PACKAGES
Unfortunately, The Cozy Knitter Inc. is not responsible for packages that do not arrive. While we are happy to help answer questions, the shipping carrier must be contacted directly for resolution.
Packages shipped via Canada Post may be tracked at canadapost.ca or by calling 1-866-607-6301.
The Cozy Knitter Inc. is not responsible for lost or stolen packages that are sent without tracking.
REFUSED PACKAGES
If you refuse your order and it is returned to us, you will be refunded the cost of the yarn only. Shipping costs are non-refundable.
Returns from the US incur mandatory border processing fees. Therefore, refunds for refused/returned packages will reflect the cost of the yarn minus a $10 CAD restocking charge and shipping.
INCORRECT ADDRESSES
We are not responsible for orders shipped to incorrect addresses provided by the customer, and refunds will not be issued for packages lost for this reason.
RETURNS
We want you to love your yarn! Please contact us right away if you are not satisfied with your purchase, if an item arrives damaged, or if you receive the wrong product.
We accept returns within 10 days of receipt, and items must be unused, in sellable condition, and in their original packaging. Please note that sale items and special pre-orders are non-refundable.
Unless the error was on our part, return shipping costs are the responsibility of the customer. We are not responsible for items lost or damaged during return transit.
Please mail returns to:
The Cozy Knitter Inc.
219 – 91 King St E
Bowmanville, ON L1C 5E2
Canada
christina@thecozyknitter.com
Refunds for U.S. Returns
Returns from the US incur mandatory border processing fees. Therefore, refunds for returned yarn will reflect the cost of the yarn minus a $10 CAD restocking charge.
EXCHANGES
We do not offer exchanges at this time. However, eligible returns can be made within 10 days of receiving your order. Please see the return policy above.
COLOURS
We do our best to represent yarn colours accurately. However, dye lots vary, and computer or device screens may display colours differently. Minor variations may occur.
ERRORS, INACCURACIES & OMISSIONS
From time to time, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct or update information at any time, including after an order has been submitted.